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Farm Events: |
Farm News: Top Complaints To WI Consumer ProtectioncommentsPosted: 05.24.2011
For the eighth year in a row, no call violations top the list of consumer complaints released today by the Wisconsin Department of Agriculture, Trade and Consumer Protection. Consumers filed 2,240 telemarketing complaints in 2010.
“More than two million Wisconsin consumers have said ‘no’ to intrusive and unwanted telemarketing calls by signing up for the state’s No Call List,” said Sandy Chalmers, Administrator of the Division of Trade and Consumer Protection. “Residential consumers can register their phone numbers – including cell numbers – by calling 1-866-9NOCALL or online at nocall.wisconsin.gov.”
Once again, landlord/tenant issues took the second spot on the complaint list, with 1,696 written complaints filed in 2010. Security deposit and lease provision disputes made up the largest portion of these complaints.
Telecommunications retained the number three position on the list, with 1,423 complaints.
“Review your phone and cable bills carefully and question any charges you are unsure about,” added Chalmers. “Read the fine print and make sure you fully understand your responsibilities before entering into any sort of service agreement. When you are uncertain about something, ask.”
Home improvement issues moved up one spot from 2009 to the fourth most common complaint in 2010.
“Consumers can lose thousands of dollars on home improvements,” Chalmers said. “Protect yourself by getting everything you want and agree to in writing, and insist on receiving lien waivers when payments are made. Before you sign a contract, contact the Bureau of Consumer Protection to see if there are complaints against a contractor.”
Issues with satellite dish services came in at number five on the list. Billing disputes and misrepresentations about cost were the primary problems reported in this category.
Rounding out the “Top 10” in 2010 are motor vehicle sales (6); motor vehicle repair (7); travel/tourism (8); mail order sales (9); collection agency (10).
“In 2010, Consumer Protection provided information to more than 150,000 Wisconsin consumers and businesses on how to identify, stop, and avoid fraud,” concluded Chalmers. “Consumer knowledge is the best defense against fraud.”
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